Shipping Policy

This Shipping Policy applies to orders placed through the Edelvintage online store.

1. Shipping destinations and charges

Available shipping destinations, methods and charges are shown at checkout based on the delivery address and the options currently offered by Edelvintage.

2. Processing

Orders are prepared for shipment as promptly as reasonably possible. Any product-specific preparation time, including for personalised, customised or made-to-order pieces, may differ from standard processing. If a material delay occurs before dispatch, we will contact you where reasonably possible.

3. Delivery estimates

Any delivery or transit time shown on the website, at checkout or in an order communication is an estimate unless expressly stated to be guaranteed. Delivery can be affected by carrier operations, customs, public holidays, weather, force majeure and other circumstances outside our reasonable control.

4. Tracking

Where tracking is available for the selected shipping method, tracking information may be provided after dispatch. Tracking availability depends on the carrier and shipping service used.

5. Address accuracy

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact edelvintage@gmail.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional costs caused by an incorrect or incomplete address may be charged to the customer to the extent permitted by law.

6. International orders, customs and import charges

For international deliveries, customs duties, import taxes, handling fees or other local charges may apply. Unless checkout expressly states that such charges are included, they are the responsibility of the recipient. Customs procedures may also delay delivery.

7. Lost, damaged or delayed parcels

If a parcel appears lost, arrives visibly damaged or is subject to an unusual delay, contact edelvintage@gmail.com with your order details. We will assist with reasonable carrier enquiries and handle any remedy required by applicable law. Mandatory consumer rights remain unaffected.

8. Unclaimed or refused shipments

If a parcel is returned to us because it was unclaimed, refused, or could not be delivered due to information supplied by the customer, we may deduct actual non-recoverable shipping or return costs from any voluntary refund to the extent permitted by law. We will contact you where possible to discuss reshipment or refund options.

9. Risk and mandatory rights

Nothing in this policy changes mandatory rules governing when the risk of loss passes to a consumer. Any mandatory statutory rights applicable to your order remain unaffected.

10. Contact

For shipping questions, contact edelvintage@gmail.com.

Last updated: 10 September 2026.