Returns & Refunds

This policy explains returns, exchanges, refunds and issues with orders placed through Edelvintage.

1. Voluntary returns

Where no mandatory statutory withdrawal or return right applies, Edelvintage voluntarily accepts return requests made within 14 days after delivery, provided the item is eligible under this policy. Any mandatory consumer rights that apply to you remain unaffected and take precedence where they provide greater protection.

2. Return conditions

For a voluntary change-of-mind return, the item must be unused, unworn and in its original condition, with any original packaging and accessories reasonably required to resell it as new. Proof of purchase may be required.

Please contact edelvintage@gmail.com before sending anything back. Do not send a return until you have received return instructions.

3. Items excluded from voluntary change-of-mind returns

Personalised, customised or made-to-order items are not eligible for voluntary change-of-mind returns. Items that cannot be returned for health or hygiene reasons after a protective seal has been removed may also be excluded where applicable and permitted by law. These exclusions do not remove rights relating to defective, damaged or incorrectly supplied goods, or other mandatory statutory rights.

4. Return shipping

For voluntary change-of-mind returns, the customer bears the cost and risk of return shipping unless Edelvintage confirms otherwise or mandatory law requires otherwise. We recommend using a trackable shipping method. Original outbound shipping charges are not refunded for a voluntary return unless required by applicable law.

5. Damaged, defective or incorrect items

Please inspect your order after delivery. If an item arrives damaged, appears defective or is not the item ordered, contact edelvintage@gmail.com as soon as reasonably possible with your order number and, where useful, photographs showing the issue. We will assess the claim and provide the remedy required under applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

6. Refunds

Once an authorised return has been received and inspected, we will inform you of the outcome. Approved refunds are issued to the original payment method unless another method is agreed. Payment providers and banks may require additional processing time before the amount appears in your account. Where mandatory law sets a specific refund deadline, that deadline applies.

7. Exchanges

Exchanges are subject to product availability. Please contact us before returning an item. We may ask you to return the original item and place a new order for the replacement.

8. Order cancellations

If you wish to cancel an order before dispatch, contact us as soon as possible. We will try to accommodate the request but cannot guarantee cancellation once processing or shipment has begun. Mandatory cancellation or withdrawal rights, where applicable, remain unaffected.

9. Contact

For return or refund questions, contact edelvintage@gmail.com.

Last updated: 10 September 2026.